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FLSA Status: Non-Exempt
Reports To: Sales Manager
Offer dynamic, enthusiastic, professional service for Louisville Slugger Museum & Factory guests to ensure a world-class experience. Master at least three critical functions of sales department including but not limited to, cash wrap, ticket sales, batting cage, stocking, and inventory. Assist with upkeep, maintenance, and stocking of museum store, ticket booth, and batting cage. Work nights, weekends, and holidays as needed.
1. Responsible for staffing museum store, ticket booth, and/or batting cage daily.
2. Is well versed in every aspect of at least three areas of sales department including but not limited to ticket booth, batting cage, and museum store.
3. Assist customers with selecting personalized bats, process orders, and/or laser per bats as assigned.
4. Assist with training of new employees in these areas as needed.
5. Adheres to the cash flow and deposit sequences as it relates to the written policies.
6. Provide world-class expedient service and move queued lines quickly but always with courteous and warm greetings.
Performs other job-related duties and responsibilities as may be assigned.
1. High school graduate
2. 2+ years retail experience.
3. Exceptional customer service focus.
4. Professional appearance.
5. Passion for and knowledge of baseball preferred.
Competencies Required For This Position:
To perform the job successfully, an individual should demonstrate the following competencies:
Two Core Competencies for all H&B Employees:
Sportsmanship – Achieves greatness by living the values of team sports which includes self-confidence, hard work, dedication and treating others with respect.
Business Expertise – Knows their business; has technical expertise and skill. Understands this industry; its standards, practices and processes. Demonstrates mastery of required job-related knowledge and mastery in performing essential job requirements. Understands the relationship of their business unit to Company.
Job Specific Competencies:
Customer Focus – Able to listen to and understand as well as meet the needs of external and internal customers and business partners. Gives customer’s needs priority and follows through. Builds positive and fruitful customer relationships. Does not allow internal company issues or personal feelings to interfere with customer service.
Interpersonal Communication – Relates well to people both verbally and in written form. Expresses self well one-on-one or in groups. Builds rapport up, down, sideways, inside and/or outside organization. Ably resolves conflicts; confronts or asserts with strength, tact and diplomacy. Provides clear directions and information people need to know. Is timely in communication. Listens well.
Professionalism – Treats others with respect and consideration regardless of status. Reacts well under pressure. Accepts responsibility for own actions and follows through on commitments. Exhibits passion and excitement for their work. Is positive and vigorous in actions. Maintain optimism through ups and downs; bounces back undaunted.
To apply for this position, please visit our career portal by clicking here.
If you have a disability that would prevent you from applying for any of the positions listed, please contact Hillerich & Bradsby Co., 800 West Main Street, Louisville, KY 40202. Attention: Human Resources.
We are an Equal Employment Opportunity Employer and support nondiscrimination in employment and practices on any basis including gender, race, ethnicity, veteran status, religious affiliation, age, disability, national origin or any other legally protected status.
This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.